Returns & Exchanges
Last updated: October 14, 2026
Every Elisa Parpinelli piece is handmade with care. This policy explains how exchanges, returns, cancellations and warranty work.
Orders shipped outside Brazil
Because international orders ship from Brazil, we do not offer exchanges or returns for international orders, except for manufacturing defects covered by our warranty (see below). Please check sizes, materials and details before you buy, and write to us if you have any questions.
This does not affect any rights you may have under mandatory consumer law in your country. For example, consumers in the EU and UK may have a statutory right to withdraw from distance purchases, which does not apply to custom-made items.
Warranty
- Elisa Parpinelli warranty: 1 year from the date of purchase against technical manufacturing defects. If a piece cannot be repaired, we will provide an identical or similar piece of equal value at no extra cost.
- Not covered: damage caused by misuse, accidents, normal wear, or exposure to water, chemicals, perfumes or heat. See our FAQ for care tips.
Free maintenance
For as long as you own the piece, we offer free maintenance, including cleaning, polishing and prong adjustments. Please note that polishing very slightly reduces the weight of the metal. We can also reset stones using the original stones, after a technical review. Replacement stones, or replacing parts such as clasps and links, may involve an additional cost, which we will confirm with you first. Contact us to arrange maintenance.
Reporting a defect
If you receive a piece with a manufacturing defect, email info@elisaparpinelli.com.br within 7 calendar days of receiving your order with your order number, photos and a description of the problem. After we receive and inspect the piece, quality review can take up to 7 business days. We will then repair or replace it, or issue store credit.
Exchanges and returns for orders within Brazil
For orders delivered in Brazil, you may request an exchange or return within 7 calendar days of receiving your order. The piece must be in its original packaging, in perfect condition, with no signs of use, and accompanied by the invoice (Nota Fiscal). Write to info@elisaparpinelli.com.br with your order number and the reason for your request.
Cancellations
Orders can be cancelled before they are shipped. Once an order has been delivered, cancellations for orders within Brazil follow the 7-day rule above.
Made-to-order, custom, upcycled and repaired pieces
- Made-to-order pieces cannot be cancelled once payment is confirmed, because production begins immediately.
- Made-to-order pieces can be exchanged only for manufacturing defects, reported within 7 calendar days of receipt with photos and a description. We will replace the piece with the same item or issue store credit.
- Custom-made, upcycled, altered or repaired pieces cannot be exchanged.
Refunds
Approved refunds are issued to the original payment method after we receive and inspect the piece. Card refunds can take up to two billing cycles to appear, depending on your card issuer.
Contact
Questions? Write to info@elisaparpinelli.com.br.